Mac Service
Pricing list for Mac service at iStore

Repair and Diagnostic Pricing

If your machine is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 36 months old it may be covered under Apple's variable warranty. All Mac repairs require a diagnostic and quote for repair but if you accept the quoted repair the diagnostic fee will be put towards the final repair.

Learn more about servicing your Mac
Have AppleCare+ for Mac?
Read the iStore terms of service
Check your coverage via Apple’s website

Service Price
Diagnostic fee $99
1/2 hour service rate $90
Hourly service rate $180
Data recovery $90 - $180

Software Repair

Unfortunately software issues are not covered by Apple's limited warranty or the AppleCare Protection Plan. If you are experiencing issues with macOS the iStore team can diagnose the issue and perform a software repair. If your system is too damaged a clean install of macOS may be required.

To perform a clean install of macOS we are required to re-format your Hard Drive or SSD and will need to perform data recovery in order to save your important documents and data. If we discover a hardware fault during the software repair process we will contact you and add your machine to the hardware repair queue which will be subject to higher turn around times and possibly further charges.

Learn more about servicing your Mac
Read the iStore terms of service

Service Price
macOS clean install $49
macOS repair $89
Data recovery $90 - $180

Software Updates

Bring your Mac into iStore in order for us to assist with upgrading the operating system to the latest version. MacOS upgrades can be large in file size and if you have limited data plans this may be a great way of keeping your data use on your home connection low. Our team can also perform a clean install of macOS if you are selling your Mac or simply wish to start again with a clean system.

Bellow is a list of Macs that support the latest version of macOS.
To upgrade to macOS Big Sur your Mac will need to have up to 34GB of available disk space.

MacBook introduced in 2015 or later
MacBook Air introduced in 2013 or later
MacBook Pro introduced in 2013 or later
Mac mini introduced in 2014 or later
iMac introduced in 2014 or later
iMac Pro (all models)
Mac Pro introduced in 2013 or later

Learn more about servicing your Mac
Read the iStore terms of service

Service Price
macOS clean install $49
Upgrade from El Capitan to Catalina / Big Sur $69
Upgrade from Mavericks to Catalina / Big Sur $89

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. Due to the tight integration of macOS, iStore is able to migrate most data from one Mac to another however things are a little more complicated when migrating from a PC running Microsoft Windows.

The PC we are transferring data from needs to be running Windows XP service pack 3 or later, however for the best results we recommend providing iStore with a machine running an OS no earlier than windows 7. When migrating from a Windows based machine we are unable to migrate applications or application data so please ensure you have a macOS equivalent of any important applications you use. While most migrations are successful we cannot guarantee that all data will migrated. This may mean in some situations certain data may not come across including emails and contacts. Some applications such as the Adobe suite and Microsoft Office may require re-activating on the new Mac.

If you are purchasing the new Mac from iStore we will perform the migration free of charge.

Purchase a new Mac
Read the iStore terms of service

Service Price
Migration from Mac $119
Migration from PC $149
Migration to a new Mac purchased from iStore Free
iPhone Service
Pricing list for iPhone service at iStore

Service and Repair Pricing

If your iPhone is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. For component failures in an iPhone that is currently out of warranty a diagnostic and quote for repair may be required.

If your iPhone has suffered physical damage iStore can either replace the display or have the whole unit replaced depending on the severity of the damage inflicted.

Below is our price list for the out-of-warranty service of iPhones that have experienced physical damage. If you have AppleCare+ you may be eligible for a cheaper service rate.

All iPhone and iPhone Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your iPhone
Have AppleCare+ for iPhone?
Read the iStore terms of service
Check your coverage via Apple's website

iPhone Model Screen Repair All Other Damage
iPhone 4S* Not available $345
iPhone 5* $319 $500
iPhone 5C $319 $500
iPhone 5S $319 $519
iPhone 6 $339 $549
iPhone 6 Plus $369 $619
iPhone 6S $339 $619
iPhone 6S plus $369 $699
iPhone SE $319 $519
iPhone SE (2nd Gen) $319 $569
iPhone 7 $369 $669
iPhone 7 Plus $399 $729
iPhone 8 $399 $699
iPhone 8 Plus $439 $739
iPhone X $619 $1,049
iPhone XR $439 $899
iPhone XS $659 $1,099
iPhone XS Max $749 $1,149
iPhone 11 $469 $899
iPhone 11 Pro $689 $1,149
iPhone 11 Pro Max $899 $1,249


*Device is now classed as vintage by Apple. Parts and service options are subject to availability and may be stopped at any moment without notice. Repair delays may also occur in the event of low stock in the Asia Pacific region.

Battery Replacement Pricing

If your iPhone is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. For battery related issues outside of coverage iStore can service the battery for a service fee.

If your iPhone has suffered physical damage we are unable to proceed with a battery only service.

Below is our price list for the out-of-warranty battery service of iPhones that have a consumed or failed battery

All iPhone battery repairs are subject to our $39 diagnostic fee.

Learn more about servicing your iPhone
Read the iStore terms of service

iPhone Model Battery Service Fee
iPhone 4S* $109
iPhone 5* $109
iPhone 5C $109
iPhone 5S $109
iPhone 6 $109
iPhone 6 Plus $109
iPhone 6S $109
iPhone 6S plus $109
iPhone SE $109
iPhone 7 $109
iPhone 7 Plus $109
iPhone 8 $109
iPhone 8 Plus $109
iPhone X $159
iPhone XR $159
iPhone XS $159
iPhone XS Max $169
iPhone 11 $159
iPhone 11 Pro $159
iPhone 11 Pro Max $169


*Device is now classed as vintage by Apple. Parts and service options are subject to availability and may be stopped at any moment without notice. Repair delays may also occur in the event of low stock in the Asia Pacific region.

iPad Service
Pricing list for iPad service at iStore

Service and Repair Pricing

If your iPad is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the iPad service strategy in New Zealand all component failures require a whole unit service replacement.

If your iPad is suffering from poor battery life it may be eligible for a replacement at a discounted battery replacement fee if the unit fails Apple's battery diagnostics.

Below is our price list for the out-of-warranty service of iPads that have failed, experienced physical damage or have failed batteries. In the case of physical damage if you have AppleCare+ you may be eligible for a cheaper service rate.

All iPad and iPad Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your iPad
Have AppleCare+ for iPad?
Read the iStore terms of service
Check your coverage via Apple’s website

iPad Model Service Replacement Cost Battery Service Fee
iPad mini, iPad mini 2 $339 $184
iPad mini 3, iPad mini 4 $479 $184
iPad mini 5 $539 $209
iPad 2* $439 $184
iPad 3rd Generation* $499 $184
iPad 4th Generation* $499 $184
iPad Air $439 $184
iPad Air 2 $499 $184
iPad Air 3 $699 $219
iPad Air 10.5-inch $499 $184
iPad 5th Generation $439 $219
iPad 6th Generation $439 $219
iPad 8th Generation $459 $219
iPad 8th Generation* $459 $184
iPad Pro 9.7-inch $699 $329
iPad Pro 10.5-inch $789 $329
iPad Pro 12.9-inch $1,049 $329
iPad Pro 11-inch $899 $329
iPad Pro 12.9-inch (3rd Gen) $1,179 $329
iPad Pro 11-inch (2nd Gen) $929 $329
iPad Pro 12.9-inch (4th Gen) $1,199 $329


*Device is now classed as vintage by Apple. Parts and service options are subject to availability and may be stopped at any moment without notice. Repair delays may also occur in the event of low stock in the Asia Pacific region.

Apple Watch Service
Pricing list for Apple Watch service at iStore

Service and Repair Pricing

If your Apple Watch is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the Apple Watch service strategy in New Zealand all component failures require a whole unit service replacement.

If your Apple Watch is suffering from poor battery life it may be eligible for a replacement at a discounted battery replacement fee if the unit fails Apple's battery diagnostics.

Below is our price list for the out-of-warranty service for Apple Watch models that have failed, experienced physical damage or have battery issues. In the case of physical damage if you have AppleCare+ for Apple Watch you may be eligible for a cheaper service rate.

All Apple Watch and Apple Watch Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your Apple Watch
Have AppleCare+ for Apple Watch?
Read the iStore terms of service
Check your coverage via Apple’s website

Apple Watch Model Service Replacement Cost Battery Service Fee
Apple Watch 1st Gen (Aluminium) $299 $159
Apple Watch 1st Gen (Stainless Steel) $449 $159
Apple Watch 1st Gen (Edition) Not Available $159
Apple Watch Series 1 (Aluminium) $299 $159
Apple Watch Series 2 (Aluminium) $299 $159
Apple Watch Series 2 (Stainless Steel) $459 $159
Apple Watch Series 3 (GPS) $299 $179
Apple Watch Series 4 (GPS) $529 $179
Apple Watch Series 5 (GPS) $549 $179
Apple Watch Series 5 (GPS + Cellular) $699 $179
Apple Watch Series 5 Stainless Steel (GPS + Cellular) $729 $179
iPod Service
Pricing list for iPod service at iStore

Service and Repair Pricing

If your iPod is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the iPod service strategy in New Zealand all component failures require a whole unit service replacement.

If your iPod is suffering from poor battery life it may be eligible for a replacement at a discounted battery replacement fee if through diagnostics iStore can confirm a battery related issue.

Below is our price list for the out-of-warranty service of iPod models that have failed, experienced physical damage or have failed batteries. Please contact iStore if your iPod is more than 3 years old as service replacements may no longer be available.

All iPod and iPod Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your iPod
Have AppleCare+ for iPod touch?
Read the iStore terms of service
Check your coverage via Apple’s website

Model Service Replacement Cost Battery Service Fee
iPod shuffle $89 $89
iPod nano $189 $129
iPod classic (Late 2009)* $559 $279
iPod touch $499 $239


*Device is now classed as vintage by Apple. Parts and service options are subject to availability and may be stopped at any moment without notice. Repair delays may also occur in the event of low stock in the Asia Pacific region.

iOS Support and Repair
Pricing list for iOS software support, service and data transfers at iStore

Software Support and Repair

If you are experiencing issues with your iOS device it may be a software related issue and not hardware. Our staff are experts in figuring out where your issues lie, whether it be a third party application causing your issues or an update that has caused some data corruption. If we confirm an issue we may have to erase your device and restore it to factory settings.

In these situations data backups may be required. If we restore your iPhone from a backup and the software issues return we will have to restore the device again and set up as new. Relying on iCloud syncing to get back your data such as contacts, calendar data and reminders.

iStore can perform a factory reset of your device if you are selling it or simply wish to start again with a clean system and we can also perform an operating system upgrade if you wish to upgrade to the latest version of iOS.

For all software restores you will need to know your Apple ID and Password in order for iStore staff to help remove 'Find my iPhone'. If you are unable to remove 'Find my iPhone' from your iPhone, iPad or iPod Touch you will need to contact AppleCare to recover your account information. If a restored iOS device is locked with 'Find my iPhone' that cannot be removed even after you have gone through the account recovery process you will need to provide a Proof of Purchase to AppleCare Support.

Learn more about servicing your devices
Looking to migrate your data from an old phone?
Read the iStore terms of service

Service Price
iOS restore $19
iOS upgrade $19

Data Transfers

If you are upgrading from an old phone, iPad or iPod touch, we can transfer the data from your old device to your new device. If you are purchasing the new device from iStore we will transfer the data for a discounted migration fee.

When transferring from an Android device, iStore will use the ‘Move to iOS’ app that is available to download from the Google Play Store. This application may not be available on all models of phone which may limit iStore’s ability to migrate your data. In these instances we will best advise you on how you can migrate your photos, contacts and other data to your iPhone. We can assist in setting up mail accounts where required too.

If you are looking to get your photos transferred from your iOS device to either a computer or external disk, iStore can also assist with this. We can export the photos in jpeg format which can be read by many popular photo printing service. We can also export videos taken from your iOS device too.

Unfortunately due to limitations surrounding DRM, we will be unable to migrate media contact such as Music, Movies, Digital Books and some saved Application Data. For all data migrations you will need to know your Apple ID and Password in order for iStore staff to help finalise your device's setup process.

Learn more about servicing your devices
Read the iStore terms of service

Service Price
iOS data transfer $49
iOS data transfer (New device purchased from iStore) $25
Photo transfer $49
AirPods and AirPods Pro
Pricing lists for AirPods and AirPods Pro at iStore

Service and Pricing

If your AirPods are less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If they were purchased in New Zealand and are less than 24 months old they may also be covered under Apple's variable warranty.

If you are suffering from poor battery life or a fault with your AirPods or their Charging Case iStore can diagnose the issue and suggest a service. Due to the nature of the AirPods service strategy in New Zealand all failures require a service replacement of the faulty AirPod or Case.

Below is iStore's price list for the out-of-warranty service of AirPods and the AirPods Charging Case that have failed outside of warranty, have failed batteries or experienced physical damage

All AirPods and AirPods Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your AirPods
Have you lost an AirPod or Charging Case?
Have AppleCare+ for AirPods?
Read the iStore terms of service
Check your coverage via Apple’s website

Model Service Fee Battery Service Fee
Right AirPod $149 $99
Left AirPod $149 $99
Charging Case $149 $99
Right AirPods Pro $169
Left AirPods Pro $169
Charging Case for AirPods Pro $189

Lost AirPods and AirPods Case

If you have lost either of your AirPods or your AirPods Charging Case iStore can order a replacement at a discounted service fee. If you have lost your AirPods Charging Case we will need the serial number from the box or receipt to facilitate the service.

Below is the price to replace lost AirPods or AirPods charging case.

Learn more about servicing your AirPods
Read the iStore terms of service

Model Service Fee
Lost AirPod $149 Each
Lost Charging Case for AirPods $149
Lost AirPods Pro $169 Each
Lost Charging Case for AirPods Pro $189
Replacement EarTips for AirPods Pro $10 Per Set (S/M/L)
Apple TV
Pricing list for Apple TV service at iStore

Support and Repair Pricing

If your Apple TV is less than a year old and the issue covered by Apple's Limited Warranty then any hardware service will be free of charge. If the unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the Apple TV service strategy in New Zealand all hardware failures require a service replacement of the Apple TV or it's accessory.

If your Apple TV is stuck in recovery mode or is experiencing software issues iStore can perform a tvOS restore. This will result in the Apple TV being erased and set up as new.

Below is iStore's price list for the service of Apple TV and tvOS.

All Apple TV repairs are subject to our $39 diagnostic fee.

Learn more about servicing your Apple TV
Trouble with your Apple TV Remote?
Read the iStore terms of service
Check your coverage via Apple’s website

Service Price
tvOS restore $15



Model Price
Apple TV (3rd Generation) $99
Apple TV HD $199
Apple TV 4K $249

Accessories

If your Apple TV accessories such as Apple TV remote is less than a year old and the issue covered by Apple's Limited Warranty than any hardware service will be free of charge. If the unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the Apple TV service strategy in New Zealand all hardware failures require a service replacement of the accessory.

If your Apple TV Remote was purchased separately from your Apple TV we may have to use the serial number from the Apple TV Remote to confirm it's warranty status. As it is a stand-alone product you may need to provide iStore with a proof of purchase in order for us to service it.

Below is iStore's price list for the service of Apple TV accessories.

All Apple TV Accessory repairs are subject to our $39 diagnostic fee.

Learn more about servicing your Apple TV
Read the iStore terms of service
Check your coverage via Apple’s website

Model Price
Apple Remote $29
Apple TV Remote / Siri Remote $99
Beats by Dre
Pricing list for Beats headphones service at iStore

Service and Pricing

If your Beats product is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your headphones were purchased in New Zealand and are less than 24 months old they may also be covered under Apple's variable warranty. Due to the nature of the Apple's Beats service strategy in New Zealand all component failures require a whole unit service replacement.

Below is our price list for the out-of-warranty service of Beats models that have failed, experienced physical damage or have failed batteries.

Please be aware that we require a valid proof of purchase for all Beats products that are sitting outside of the Apple Limited Warranty. If you don't see your Beats product listed below please contact iStore for more information on obtaining a quote for replacement.

All Beats repairs are subject to our $39 diagnostic fee.

Learn more about servicing your Beats Headphones
Have AppleCare+ for Beats?
Read the iStore terms of service
Check your coverage via Apple’s website

Beats Model Price
Beats X $169
Beats EP $129
Beats Pill 2.0 $180
Beats Pill XL $369
Powerbeats 2 $119
Powerbeats 2 Wireless $199
Powerbeats 3 $199
Studio 2 $319
Studio 2 Wireless $329
Studio 3 Wireless $379
Solo 2 $199
Solo 2 Wireless $259
Solo 3 Wireless $259
Tour (1st generation) $119
Tour (2nd generation) $119
urBeats 3 $119
AirPort and Time Capsule
Pricing list for Airport Extreme, AirPort Express and Time Capsule at iStore

Service and Pricing

If you are experiencing issues with your AirPort Extreme, AirPort Express or AirPort Time Capsule it may be a software related issue and not hardware. Our staff are experts in figuring out where your issues lie. If we confirm an issue we may have to reset your device and restore it to factory settings.

If your device is less than a year old and the issue covered by Apple's Limited Warranty then any hardware service will be free of charge. If the unit was purchased in New Zealand and is less than 24 months old it may also be covered under Apple's variable warranty. Due to the nature of the AirPort products service strategy in New Zealand all hardware failures require a service replacement of the unit.

All AirPort Extreme, AirPort Express and Time Capsule repairs are subject to our $39 diagnostic fee.

Read the iStore terms of service
Check your coverage via Apple’s website

Model Price
AirPort Express (2nd Gen) $189
AirPort Extreme $299
AirPort Time Capsule 2TB $509
AirPort Time Capsule 3TB $599
Insurance Assessments
Pricing and details for insurance assessments at iStore

How to make a claim

If your device has suffered damage due to an unfortunate mishap iStore can provide you with an insurance assessment. Some damage such as liquid damage is usually uneconomical to repair and would require a replacement device.

In these situations data backups may be required. If we restore your iPhone from a backup and the software issues return we will have to restore the device again and set up as new. Relying on iCloud syncing to get back your data such as contacts, calendar data and reminders.

If you wish iStore to assist in assessing your device simply start a claim with your insurance company and upon book in provide us with both the claim number and a contact email address for the agent handling your claim. Once we have completed the assessment we will then forward the assessment to the agent handling your claim. If your claim is approved we will begin a repair as per our usual repair process. If your device is to be replaced through iStore we will order your replacement device and contact you when the replacement has arrived.

For all insurance assessments iStore requires the assessment fee to be paid up front. In most cases your insurance company will reimburse this assessment fee in the form of a payout or reducing the amount of excess you have to pay.

Learn more about servicing your devices
Have AppleCare+?
Read the iStore terms of service
Check your coverage via Apple’s website

Service Price
Insurance Assessment $99
AppleCare+ Service Fees
Pricing and details for AppleCare+ repairs at iStore2

Mac and XDR Display

AppleCare+ for Mac and XDR Display includes two incidents of accidental damage coverage over a three year period. You can use an incident for screen repair or for other damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered liquid damage or is catastrophically damaged your device may not be eligible for service and you may wish to consider claiming via your house and contents insurance.3

Type of Damage Service Fee
Screen or Enclosure $169
Other Damage $499

iPhone

AppleCare+ for iPhone includes two incidents of accidental damage coverage over a two year period. You can use an incident for screen repair or for other damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered catastrophic damage or is missing parts it may not be eligible for service and you may wish to consider claiming via your house and contents insurance.

Type of Damage Service Fee
Display Damage $49
Other Damage $169

iPad, Keyboard and Apple Pencil

AppleCare+ for iPad includes two incidents of accidental damage coverage for iPad, Apple Pencil and a single Apple branded Keyboard over a two year period. You can use an incident for screen repair or for other damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered catastrophic damage or is missing parts it may not be eligible for service and you may wish to consider claiming via your house and contents insurance.

Type of Damage Service Fee
Display Damage $75
Other Damage $75
Damaged Apple Keyboard $49
Damaged Apple Pencil $49

Apple Watch

AppleCare+ for Apple Watch includes two incidents of accidental damage coverage over a two year period. You can use an incident for damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered catastrophic damage or is missing parts it may not be eligible for service and you may wish to consider claiming via your house and contents insurance.

Type of Damage Service Fee
Accidental Damage $119

AirPods and Beats Headphones

AppleCare+ for AirPods and headphones includes two incidents of accidental damage coverage for a select number of headphones over a two year period. You can use an incident for damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered catastrophic damage or is missing parts it may not be eligible for service and you may wish to consider claiming via your house and contents insurance.

Type of Damage Service Fee
Accidental Damage $49

iPod touch

AppleCare+ for iPod touch includes two incidents of accidental damage coverage over a two year period. You can use an incident for damage to your device. Each incident has a service fee as shown below.

Please be aware that if your device has suffered catastrophic damage or is missing parts it may not be eligible for service and you may wish to consider claiming via your house and contents insurance.

Type of Damage Service Fee
Display Damage $49
Other Damage $49
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