Before you send in your device
Perform a backup
Before sending in your device to be serviced, please ensure you have done all appropriate backups of your data. iStore may have to erase your device to help diagnose and confirm an issue. See the instructions on the mail-in form for more information.
Remove 'Find my Device'
Before we can service iPhone, iPad, Apple Watch and Mac, Apple require us to turn off the security feature known as 'Find my Device'. This can be turned off via the devices iCloud settings. See the instructions on the mail-in form for more information.