iPod Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your iPod serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.

Getting your iPod Fixed

Bring your iPod in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your iPod is covered under warranty we will create a repair with Apple where it will be approved for replacement. Once the replacement unit has arrived at our location we will contact you to advise that it is ready for collection.

Due to Apple's repair policy your device will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPod repairs – in or out of warranty – there is a $39 assessment fee that is payable if a repair or replacement is not undertaken by iStore. If you accept a quote for repair or your repair is covered by warranty, iStore will not charge the assessment fee.

If your device has suffered physical damage or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPod repair pricing.

How long will it take?

We aim for a service turn around time of 3 - 5 working days for iPod repairs, however this may vary depending on the current work load of the service department.1

Battery Service

If your iPod is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can get your device replaced for the discounted exchange replacement fee.

Before you bring in your device

Perform a backup

Before bringing in your iPod to be serviced please ensure you have done all appropriate backups of your data. iStore will have to erase your device to help diagnose and confirm an issue.

In some situations iStore can provide data backup and restore during the troubleshooting stage, however this is not covered by Apple Warranty and will incur a service charge.

Unfortunately iStore is unable to perform data recovery on iOS devices. All music will be lost when a device is serviced. It can be synced back to your iPod via iTunes or Apple Music.

Remove Find my iPod

Before we can service iPod touch, Apple require us to turn off the security feature known as 'Find my iPod'. This can be turned off via the iPod's iCloud settings.

Before we book the device in for service our staff will ask you remove 'Find my iPod' with your Apple ID password.

More Services
Bellow are some of the other ways iStore can help you with your iPod experience.

iOS Repair

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

iOS Upgrade

Bring your device in to iStore so we can upgrade it to the latest version of its respective Operating System.

Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.

iPod Restore

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iPod. If we find an issue with your iPod's software we will attempt a restore via macOS.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

iPod Accessories

If your iPod accessory – such as EarPods or Lightning to USB cable – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an iPod accessory we need to verify the product you use the accessory with. This takes a few minutes while we book in your faulty item.2

Just like with iPod repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPod away with you.

Insurance Assessments

If your iPod has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Send in your iPod

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us.

Please make sure you have backed up your device before sending it in and followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Have a question?

Contact the iStore service team via the options above
Mail-in Options ×
iPod
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.