iPhone Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your iPhone repaired. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.

Getting your iPhone Fixed

Bring your iPhone in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. If your device is covered under warranty we will repair or replace your device and contact you when your device is ready for collection. Due to Apple's repair policy your iPhone will need to remain in our service department for the duration of the repair.

If your device is covered under warranty we will service your iPhone and advise you when it is ready for collection. Due to the complicated nature of iPhone repairs, not all repairs are able to be undertaken in iStore's service department and your device may be sent to Apple's repair centre where it will be assessed, repaired or replaced and returned to iStore.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPhone repairs – in or out of warranty – there is a $39 assessment fee that is payable if a repair or replacement is not undertaken by iStore. If you accept a quote for repair or your repair is covered by warranty, iStore will not charge the assessment fee.

If your device has suffered physical damage to either its display or enclosure or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPhone repair pricing.

How long will it take?

We aim for a service turn around time of 3 - 5 working days for iPhone hardware repairs, however this may vary depending on the current work load of the service department.1

Battery Service

If your iPhone is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can attempt to replace the battery. If the battery removal fails your entire iPhone will need replacing for the same quoted price for battery replacement.

Before you bring in your device

Perform a backup

Before bringing in your iPhone to be serviced please ensure you have done all appropriate backups of your data. iStore will have to erase your device to help diagnose and confirm an issue.

In some situations iStore can provide data backup and restore during the troubleshooting stage, however this is not covered by Apple Warranty and will incur a service charge. Unfortunately iStore is unable to perform data recovery on iOS devices.

Remove Find my iPhone

Before we can service iPhone, Apple require us to turn off the security feature known as 'Find my iPhone'. This can be turned off via the iPhone’s iCloud settings.

Before we book the device in for service our staff will ask you remove 'Find my iPhone' with your Apple ID password.

More Services
Bellow are some of the other ways iStore can help you with your iPhone experience.

iOS Repair

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

iOS Upgrade

Bring your device in to iStore so we can upgrade it to the latest version of its respective Operating System.

Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.

Data Migrations

If you are upgrading from an old iPhone or a phone running Android iStore can transfer the data from your old device to your new device. If you have purchased your iPhone from another retailer we can migrate the data for a migration fee.

If you are purchasing the new iPhone from us we will perform this service at half price. Some limitations do apply. Click below for more information.

iPhone Accessories

If your iPhone's accessory – such as a Lightning to USB Cable, EarPods or Power Adpater – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an iPhone accessory we need to run a quick diagnostic on the iPhone you use the accessory with. This takes a few minutes while we book in your faulty item.2

Just like with iPhone repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPhone away with you.

Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your iPhone and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Send in your iPhone

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us.

Please make sure you have backed up your device before sending it in and followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Have a question?

Contact the iStore service team via the options above
Repair Extension Programs
Bellow is a list of currently active repair or exchange service programs available for the iPhone.

Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR

Apple has determined that some Smart Battery Cases made for iPhone XS, iPhone XS Max, and iPhone XR may experience charging issues. An affected Smart Battery Case may exhibit issues with charging when plugged into power or fail to charge the iPhone installed in the case reliably. Affected units were manufactured between January 2019 and October 2019. This is not a safety issue however If you have experienced these issues, please contact iStore with your serial number to see if your device can be serviced free of charge.


Coverage Period

This repair program covers eligible Smart Battery Cases for up to two years from purchase date.

iPhone 6s and iPhone 6s Plus Service Program for No Power Issues

Apple has determined that certain iPhone 6s and iPhone 6s Plus devices may not power on due to a component that may fail. This issue only affects devices within a limited serial number range that were manufactured between October 2018 to August 2019. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.


Coverage Period

This repair program covers eligible iPhone models for up to two years from purchase date.

iPhone 8 Logic Board Replacement Program

Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won't turn on. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.


Coverage Period

This repair program covers eligible iPhone models for up to three years from purchase date.

iPhone X display Replacement Program

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit intermittent touch response or random input when the display is not being used. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.


Coverage Period

This repair program covers eligible iPhone models for up to three years from purchase date.

iPhone 7 Repair Program for "No Service" Issues

Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. Unfortunately Apple limits this repair program to the original country of purchase.


Coverage Period

This repair program covers eligible iPhone models for up to four years from purchase date. Apple limits this repair program to the original country of purchase. If you believe your unit is suffering from service issue and are unable to return to the original country of purchase you will need to contact AppleCare to see what service options are available to you.

iPhone 6 Plus Multi-Touch Repair Program

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, iStore may be able to repair your device for the out of warranty display repair cost.


Coverage Period

This repair program covers eligible iPhone models for up to two years from purchase date.

Mail-in Options ×
iPhone
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.