Service and Repairs

Being an Apple Authorised Service Provider iStore is capable of servicing a wide range of Apple products. Select from a device below to find out more on how we can best help you.

See all service pricing

Get the latest software on all your devices

Bring your device in to iStore so we can upgrade your iPhone, iPad, Mac or Apple Watch to the latest version of their respective Operating System. Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.1

Send in your device

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us.

Please make sure you have followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge.

If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.

Have a question?

Contact the iStore service team via the options above

Apple Repair Extension Programs

Bellow is a list of the current repair or exchange programs active in New Zealand by Apple. In most cases iStore can facilitate these programs in accordance to Apple's repair program guidelines. Please select an option bellow to find out more information.

Mail-in Options ×
Watch
iPhone
iPad
Mac
Beats
More

Select from the options above to download the mail-in instructions and documents. For most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be possible for iStore to service an accessory via the Mail-in process. Please contact us regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

Apple Watch ×
Apple Watch
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

iPhone ×
iPhone
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

iPad ×
iPad
Accessories
Apple Pencil
Keyboards

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

Mac ×
Mac
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

Apple TV ×
Apple TV
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

AirPods ×
AirPods
Accessories
Lost AirPods
Lost Case

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.

iPod ×
iPod
Accessories

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.