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(09) 486 1493

Service


(09) 486 1494

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iPad
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Current service turn around times1

Software Repair 1 - 3 business days
Mac Service 5 - 7 business days
iPhone Service 3 - 5 business days
iPad Service 3 - 5 business days
AirPods Service 1 - 3 business days
Beats Service 3 - 5 business days

Important Information Regarding COVID-19

As Auckland moves to Level 2, iStore is now able to return to normal operation for sales, service and one on one training. We ask that when entering our store you follow two meter physical distancing. We also ask that you 'check-in' via the governments NZCOVID Tracer App for contact tracing purposes. We may limit the amount of people in our store during busy times. we will prepare your purchase for collection. Once ready iStore will contact you and advise it is ready for pickup. Please expect a small wait time when collecting your item.

Our Service Centre is open and is accepting service jobs. Please read below for more information.

You will be able to book-in your device for service by visiting iStore, we can book your device in as usual, however we recommend you download the appropriate Mail-In forms and bringing them – filled out – with your device to make the book in process even quicker. Using the Mail-in forms will also mean you keep contact with people to a minimum during Level 2.

Download Mail-In forms now




iMac 27-Inch with 5K Display

The most powerful iMac ever.
Now with True Tone technology, more powerful graphics, faster memory and ultrafast SSD storage.2

Buy Now

iPhone

A13 Bionic, the fastest chip in a smartphone. Portrait mode and 4K video. Beautiful 4.7-inch Retina HD display and Touch ID.3
It’s the iPhone that’s small in size but big on power.

Buy Now

iPhone 11 Pro

All-new triple-camera system. All-day battery life.4 The fastest chip in a smartphone.
And the brightest iPhone display yet.

Buy Now

iPad Pro

Your next computer is not a computer.

The new iPad Pro. It has Apple’s most advanced mobile display. It has pro cameras that can transform reality. And you can use it with touch, pencil, keyboard, and now a mouse or trackpad.5

Order now

AirPods Pro

Magic amplified. Noise nullified.

Active Noise Cancellation for immersive sound. Transparency mode for hearing what’s happening around you. Sweat and water resistance.6 And a more customisable fit for all-day comfort.

Buy Now

Apple Watch

With an Always-On Retina display, the ECG app, international emergency calling, fall detection, and a built‑in compass.7

Buy Now

16-inch MacBook Pro

With game-changing performance, a larger 16-inch Retina display8 and all-day battery life,9 MacBook Pro puts power above all else. So you can accomplish anything, anywhere.

Buy Now

iPhone 11

All-new dual-camera system with Ultra Wide. Night mode and stunning video quality. Water and dust resistance.10 All-day battery life.11 In six stunning colours.

Experience iPhone at 11.

Buy Now

"Hey Siri, Turn on my lights"

Lifx Wi-Fi Smart Bulbs.
Homekit compatible, energy-efficient, lighting reimagined.

Buy Now

Mac Pro

Up to 28 cores, 1.5TB of memory and the option for the worlds most powerful graphics card.

Contact iStore so we can configure your perfect Mac Pro.

Call us to order now

MacBook Air

Featuring a stunning Retina display with True Tone technology, a backlit Magic Keyboard, Touch ID and a 10th-generation Intel Core processor.

All in a thin, light and perfectly portable design.

Buy Now
61 Hurstmere Road, Takapuna, 0622, Auckland, New Zealand

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09 486 1493
61 Hurstmere Road, Takapuna, 0622, Auckland
About us

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5:30pm
Friday 9am - 5pm
Saturday 10am - 4pm
Sunday Closed

Closed Public Holidays

Terms and Conditions
© 2018 iStore

1. The turn around times depicted on this website may not be accurate. Please contact iStore for the most up to date turn around times for servicing your equipment.
2. Configurable processor, graphics, memory and storage options are available.
3. Display size is measured diagonally.
4. Battery life varies by use and configuration.
5. Accessories are sold separately. Compatibility varies by generation.
6. AirPods Pro are sweat and water resistant for non-water sports and exercise and are IPX4 rated. Sweat and water resistance are not permanent conditions. The charging case is not sweat or water resistant.
7. Apple Watch Series 5 requires an iPhone 6s or later with iOS 13 or later. Wireless service plan required for cellular service. Apple Watch and iPhone service provider must be the same. Not all service providers support enterprise accounts; check with your employer and service provider. Roaming is not available outside your carrier network coverage area. Contact your service provider for more details. Check apple.com/watch/cellular for participating wireless carriers and eligibility.
8. Display size is measured diagonally.
9. Battery life varies by use and configuration. See apple.com/batteries for more information.
10. iPhone 11 is splash, water, and dust resistant and was tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.
11. Battery life varies by use and configuration. See apple.com/batteries for more information.