Mac Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your Mac repaired. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your Mac as Apple intended.

Getting your Mac Fixed

Bring your Mac in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your machine is covered under warranty we will order the parts we need from Apple and contact you when your machine is ready for collection.

Due to Apple's repair policy your computer will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your machine is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 36 months old it may be covered under Apple's variable warranty.

For all Mac repairs – in or out of warranty – there is a $99 assessment fee that is payable if a repair is not undertaken by iStore. If you accept a quote for repair or your repair is covered by warranty, iStore will not charge the assessment fee.

How long will it take?

We aim for a service turn around time of 3 - 5 working days for Mac hardware repairs, however this may vary depending on the current work load of the service department.1

Battery Service

If your machine is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can order a replacement from Apple.

Please note that due to international shipping laws surrounding Lithium-Ion batteries the turn around time for battery repairs may be higher than our normal turn around time.

Before you bring in your device

Perform a backup

Before bringing in your Mac to be serviced please ensure you have done all appropriate backups of your data. In some cases iStore may have to erase your device and clean install macOS to help diagnose and confirm an issue.

iStore is able to provide data backup and basic data recovery if needed however this is not covered by Apple Warranty and will incur a service charge.

Remove Find my Mac

Macs running macOS Catalina or later and contain the Apple T2 chip require us to turn off the security feature known as 'Find my Mac'. This can be turned off via your iCloud settings in macOS.

Before we book the device in for service our staff will ask you remove 'Find my Mac' with your Apple ID password.

More Services
Bellow are some of the other ways iStore can help you with your Mac experience.

macOS Repair

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with macOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can perform a clean install of the operating system. Performing a clean install will require us to backup and/or recover your user data if you wish to keep your files.

macOS Upgrade

Bring your device in to iStore so we can upgrade it to the latest version of its respective Operating System. Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.

Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your Mac has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Mac Accessories

If your Mac accessory – such as a Magic Mouse, Power Adapter or Magic Keyboard – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of a Mac accessory we need to run a quick diagnostic on the Mac you use the accessory with. This takes a few minutes while we book in your faulty item.2

Just like with Mac repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Mac away with you.

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge. If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.

Send in your Mac

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us.

Please make sure you have backed up your device before sending it in and followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Have a question?

Contact the iStore service team via the options above
Repair Extension Programs
Bellow is a list of currently active repair or exchange service programs available for the Mac.

15-inch MacBook Pro Battery Recall Program

Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. Affected units were sold primarily between September 2015 and February 2017 and product eligibility is determined by the product serial number. Please contact iStore with your device serial number to see if we can service your device free of charge.


Coverage Period

This worldwide Apple program doesn't extend the standard warranty coverage of the 15-inch MacBook Pro. Your MacBook Pro will be eligible for this repair program as long as parts are available.

Keyboard Service Program for Mac Notebooks

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Pro and MacBook Air models may exhibit issues with letters or characters repeating unexpectedly, keys feeling “sticky” or not responding in a consistent manner. If your Mac is experiencing these issues bring the unit into iStore for inspection, if the issue is confirmed to be covered by this repair program the service may include replacement of individual keys or an entire Top Case, free of charge.


Coverage Period

This repair program covers eligible MacBook, MacBook Air and MacBook Pro models for up to four years from purchase date.

13-inch MacBook Pro Display Backlight Service Program

Apple has determined that a very small percentage of 13-inch MacBook Pro displays may exhibit issues with its backlight. These machines may experience the backlight continuously or intermittently showing vertical bright areas along the entire bottom of the screen or a backlight that has stopped working completely. Affected devices were sold between October 2016 and February 2018. If your unit is affected by this repair extension program and is free of accidental damage, iStore can replace the units display free of charge.


Coverage Period

This repair program covers eligible MacBook Pro models for up to four years from purchase date.

13-inch MacBook Pro (non Touch Bar) SSD Service Program

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018 and eligibility is determined by the product serial number. Please contact iStore with your device serial number to see if we can service your device free of charge.


Coverage Period

This repair program covers eligible MacBook Pro models for up to three years from purchase date.

MacBook Air with Retina Display Logic Board Repair Program

Apple has determined that a very small percentage of 2018 MacBook Air computers may suffer a failure of the main Logic Board resulting in power on issues. If you have power on issues with your MacBook Air and wish to see if your device is covered by this repair program, please contact iStore with your device serial number. If your machine is covered, iStore will service the main Logic Board free of charge.


Coverage Period

This repair program covers eligible MacBook Air models for up to three years from purchase date.

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.


Coverage Period

Your MacBook Pro will be eligible for this repair program as long as parts are available or until Apple stops this program.

MacBook & MacBook Pro Retina Coating Repair Extension Program

Apple have determined that on MacBook, MacBook Air & MacBook Pro models with Retina displays, the anti-reflective display coating may rub off or delaminate under certain circumstances. In most cases iStore is able to replace these displays under a Repair Extension Program Authorised by Apple.


Coverage Period

This repair program covers eligible Mac notebooks for up to four years from purchase date.

Apple USB-C Charge Cable Replacement Program

According to Apple a limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently. Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text.


Coverage Period

This repair program covers eligible Mac notebooks for up to three years from purchase date.

iMac Hinge Mechanism Repair Program

Apple has determined that a small percentage of iMacs sold between 2012 and 2013 may suffer a failure of the hinge mechanism causing the display to tilt forward. If your Mac is experiencing this issue, bring the iMac into iStore for inspection, if the issue is confirmed to be covered by this repair program, iStore will service the hinge mechanism free of charge.


Coverage Period

This repair program covers eligible iMac models for up to five years from purchase date. If you iMac experiences this fault and it is outside of the coverage window please contact Apple regarding coverage options.

×

Mail-in Options

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.