iPod Service at iStore

Being an Apple Authorised Service Provider iStore is the best place to get your iPod serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your iPod as Apple intended.

How do I get my iPod fixed?

Bring your iPod Nano, iPod Touch, iPod Shuffle or iPod Classic in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. If your device is covered under warranty we will repair or replace your device and contact you when your device is ready for collection. Due to Apple's repair policy your iPod will need to remain in our service department for the duration of the repair.

Due to the complicated nature of the iPod, no component repairs will take place on your device in iStore's service department and your device may be sent to Apple's repair centre where it will be assessed, replaced and returned to iStore. Once your replaced iPod is shipped back to iStore, we will contact you so it can be collected straight from our Takapuna store.

How much will it cost?

If your iPod is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your iPod was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPod repairs there is a $39 assessment fee that is payable if a repair or replacement is not facilitated (regardless of warranty status). If you accept a diagnostic and quote for repair iStore will wipe the assessment fee.

If your device has suffered physical damage to either it's display or enclosure or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPod repair pricing.

See more details and pricing >

How long will it take?

We aim for a service turn around time of 3-5 working days for iPod repairs, however this may vary depending on the current work load of the service department.1

Please check our homepage for the current estimated turn around times, alternatively you may wish to contact the iStore team directly.

Battery Service

If your iPod is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can get your iPod replaced for a discounted battery replacement fee.

See more details and pricing >

Servicing iPod Accessories

If your iPod accessory – such as a USB to lightning cable, EarPods or Power Adapter – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an iPod accessory we may need to run a quick diagnostic on the iPod you use the accessory with. This takes a few minutes while we book in your faulty item. Just like with iPod repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPod away with you.2

Before you bring in your device

Before bringing in your iPod to be serviced please ensure you have done all appropriate backups of your data. In some cases iStore may have to reset your device to help diagnose and confirm an issue. Unfortunately iStore is unable to perform data backup or recovery for iPod. All music synced to your iPod will be lost during the service.

Problems with iOS?

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings. Restoring an iPod will result in the deletion of any music synced to the unit. Please ensure you have a copy of your music in iTunes.

Details and Pricing
Beware of counterfeit parts

Some non-genuine and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting iStore or another Authorised Service Provider when servicing your iPhone. If you need a replacement adapter or cable to charge your Apple device, we recommend getting an Apple made accessory. Also non-genuine displays quite often have compromised visual quality and fail to work correctly. Screen repairs through iStore are performed by trusted experts who use genuine Apple parts.

Having non-genuine parts in your device may cause the device to become ineligible for service. If your device has had a third party repair iStore may still be able to replace the entire unit for an out-of-warranty service fee.3

Had an accident?

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.

Find out more
Have a question?

Contact the iStore service department