Beats Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your Beats serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.

Getting your Beats Fixed

Bring your Beats in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your Beats product is covered under warranty we will mail-in your device to Apple where it will be approved for replacement. Once the replacement unit has arrived at our location we will contact you to advise that it is ready for collection.

Due to Apple's repair policy your device will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all Beats repairs – in or out of warranty – there is a $39 assessment fee that is payable if a repair or replacement is not undertaken by iStore. If you accept a quote for repair or your repair is covered by warranty, iStore will not charge the assessment fee.

If your device has suffered physical damage or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of Beats repair pricing.

How long will it take?

We aim for a service turn around time of 3 - 5 working days for Beats repairs, however this may vary depending on the current work load of the service department.1

Battery Service

If your Beats product is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can get your device replaced for the discounted exchange replacement fee.

Are your Beats more than 12 months old?

You'll need your sales receipt

Due to large amount of counterfeit Beats products being sold around the world Apple requires iStore to obtain a valid Proof of Purchase for all Beats that are sitting outside of Apple's Limited Warranty. If you wish to get your Beats serviced under Apple's variable warranty or wish to obtain an out of warranty service you will need to provide iStore with a copy of your original sales receipt.

Unable to provide your sales receipt?

If you have lost your receipt or it has faded due to age you will need to contact Apple directly to see if you can set up a repair directly with them.

More Services
Bellow are some of the other ways iStore can help you with your Beats experience.

Beats Accessories

If your Beats accessory – such as charge Cable or 3.5mm audio cable – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of a Beats accessory we need to verify the product you use the accessory with. This takes a few minutes while we book in your faulty item.2

Just like with Beats repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Beats product away with you.

Insurance Assessments

If your Beats have suffered liquid damage or impact damage from an unfortunate mishap – or if your Beats has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Beats Pill XL Recall Program

Apple has determined that in rare cases the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers but was never sold through iStore.

Apple have voluntarily decided to recall this product however this process is handled via Apple directly and iStore cannot facilitate this program at this time. Please follow the link below for more information.

Send in your Beats

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us.

Please make sure you have backed up your device before sending it in and followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Have a question?

Contact the iStore service team via the options above
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Mail-in Options

Select from the options above to download the mail-in instructions and documents. Please note that for most accessories we require a test to be run on the device the accessory is used with. Because of this it may not be logistically possible for iStore to service an accessory via the Mail-in process. Please contact us directly regarding your faulty accessory to see if we can run diagnostics remotely before you send in your faulty product.