Apple Watch Service at iStore

Being an Apple Authorised Service Provider iStore is the best place to get your Apple Watch serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your Apple Watch as Apple intended.

How do I get my Apple Watch fixed?

Bring your Apple Watch in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. If your device is covered under warranty we will repair or replace your device and contact you when your device is ready for collection. Due to Apple's repair policy your Apple Watch will need to remain in our service department for the duration of the repair.

Due to the complicated nature of the Apple Watch, no component repairs will take place on your device in iStore's service department and your device may be sent to Apple's repair centre where it will be assessed, replaced and returned to iStore. Once your replaced Apple Watch is shipped back to iStore, we will contact you so it can be collected straight from our Takapuna store.

How much will it cost?

If your Apple Watch is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your Apple Watch was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all Apple Watch repairs there is a $39 assessment fee that is payable if a repair or replacement is not facilitated (regardless of warranty status). If you accept a diagnostic and quote for repair iStore will wipe the assessment fee.

If your device has suffered physical damage to either it's display or enclosure or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of Apple Watch repair pricing.

See more details and pricing >

How long will it take?

We aim for a service turn around time of 5-7 working days for Apple Watch repairs, however this may vary depending on the current work load of the service department.1

Please check our homepage for the current estimated turn around times, alternatively you may wish to contact the iStore team directly.

Battery Service

If your Apple Watch is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can send your Apple Watch in to the Apple Repair Centre where it will be replaced for a discounted battery replacement fee.

See more details and pricing >

Servicing Apple Watch Accessories

If your Apple Watch accessory – such as a USB to Magnetic Charge Cable, Power Adapter or Watch Strap – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an Apple Watch accessory we need to run a quick diagnostic on the Apple Watch you use the accessory with. This takes a few minutes while we book in your faulty item. Just like with Apple Watch repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Apple Watch away with you.2

Before you bring in your device

Before bringing in your Apple Watch to be serviced please ensure you have done all appropriate backups of your data. In some cases iStore may have to reset your device to help diagnose and confirm an issue. Unfortunately iStore is unable to perform data backup or recovery for Apple Watch.

Problems with watchOS?

Unfortunately software issues are not covered by Apple's warranty. Because of the nature of watchOS, to solve any software issues we will need to reset your device's data and settings.

If your Apple Watch software issues remain after we reset your device, we will need to replace your Apple Watch as the Apple Watch is unable to have watchOS reinstalled.

Watch Band Service

If your Watch Band is showing wear or is faulty unrelated to normal wear and tear it may be eligible for under warranty.

If the watch band didn't ship with your watch you will need to provide iStore with a proof of purchase in order for us to replace your band. Please be aware that in some cases you may have to contact AppleCare before iStore can facilitate a service of your Apple Watch Band.

Beware of counterfeit parts

Some non-genuine and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting iStore or another Authorised Service Provider when servicing your iPhone. If you need a replacement adapter or cable to charge your Apple device, we recommend getting an Apple made accessory. Also non-genuine displays quite often have compromised visual quality and fail to work correctly. Screen repairs through iStore are performed by trusted experts who use genuine Apple parts.

Having non-genuine parts in your device may cause the device to become ineligible for service. If your device has had a third party repair iStore may still be able to replace the entire unit for an out-of-warranty service fee.3

Had an accident?

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.

Find out more
Have a question?

Contact the iStore service department

Apple Watch Repair Programs

Bellow is a list of currently active repair or exchange service programs available for Apple Watch.

Screen Replacement Program for Aluminium Models of Apple Watch Series 2 and Series 3

Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminium models of an Apple Watch Series 2 or Series 3. The crack may begin on one side and then may continue around the screen If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge. This repair program covers eligible Apple Watch models for up to three years from purchase date.

Apple Watch Back Case Separation Repair Program

Apple has determined that under certain conditions a small number of Apple Watch (1st Generation) devices may experience the back cover separate from the watch case. Apple will service eligible devices for up to three years from purchase date. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge. If you have an Apple Watch Series 2 or later experiencing the same issue you may need to contact AppleCare before we can service your watch.

Apple Watch Series 2 Repair Extension Program

Apple has determined that under certain conditions, some Apple Watch Series 2 (42mm) devices may not power on or they may experience an expanded battery. Apple will service eligible devices free of charge. Apple will also authorise coverage for eligible devices for three (3) years after the original date of purchase.