Apple TV Service at iStore

Being an Apple Authorised Service Provider iStore is the best place to get your Apple TV serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your Apple TV as Apple intended.


How do I get my Apple TV fixed?

Bring your Apple TV in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. If your device is covered under warranty we will repair or replace your device and contact you when your device is ready for collection. Due to Apple's repair policy your Apple TV will need to remain in our service department for the duration of the repair.

No component repairs will take place on your device and in the event of a hardware failure your Apple TV will be replaced. Once your replaced device arrives at iStore we will contact you so it can be collected straight from our Takapuna store.


How much will it cost?

If your Apple TV is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your Apple TV was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all Apple TV repairs there is a $15.00 assessment fee that is payable if a repair or replacement is not facilitated (regardless of warranty status). If you accept a diagnostic and quote for repair iStore will wipe the assessment fee.

If your Apple TV or Apple TV accessory has suffered physical damage or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of Apple TV repair pricing.

See service pricing >


How long will it take?

We aim for a service turn around time of 3-5 working days for all Apple TV repairs, however this may vary depending on the current work load of the service department.1

Please check our homepage for the current estimated turn around times, alternatively you may wish to contact the iStore team directly.


Servicing Apple TV Accessories

If your Apple TV accessory – such as a USB to lightning cable, Power Cable or Apple TV Remote – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an Apple TV accessory we may need to run a quick diagnostic on the Apple TV you use the accessory with. This takes a few minutes while we book in your faulty item. Just like with Apple TV repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Apple TV away with you.2


Before you bring in your device

Before bringing in your Apple TV or Apple TV accessory in to be serviced please ensure that you have obtained the serial number for the Apple TV. The Apple TV serial number is found on the underside of the Apple TV, on your retail packaging or possibly on your sales receipt. If you cannot find or obtain your serial number please contact iStore for advice on how to proceed.



Problems with tvOS?

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with tvOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings.

Please note that as of Apple TV 4K and later, software restores are no longer possible and a replacement unit may be required.

Details and Pricing
Apple TV Remote

If your Apple TV Remote or Apple Remote is suffering from issues you can bring it into iStore for service. If your remote is suffering from battery life issues or has failed we can service the remote in or out of warranty.

If your remote was purchased separately from your Apple TV we may have to use the serial number from the Apple TV Remote to confirm it's warranty status. As it is a stand alone product you may need to provide iStore with a proof of purchase in order for us to service your remote.

Service Pricing
Have a question?

Contact the iStore service department