Service and Repairs

Being an Apple Authorised Service Provider iStore is capable of servicing a wide range of Apple products. Select from the service options below to find out more about how iStore can best help you.



Service and Repairs

Being an Apple Authorised Service Provider iStore is capable of servicing a wide range of Apple products. Select from the service options below to find out more about how iStore can best help you.

Track an existing repair
Mail-in Repairs

If you cannot physically get to our store, you can mail in your items to be assessed and repaired. Please print and complete both the Mail-In Service Form and the Terms of Service pages that can be downloaded via the link below. Please include them when sending your item(s) to us. Please make sure you have backed up your device before sending it in and followed any service instructions provided with the Mail-in documentation. If you are unsure of anything please contact iStore.

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge. If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.

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Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.

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Beware of counterfeit parts

Some non-genuine and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple part during a device service, we recommend visiting iStore or another Authorised Service Provider when servicing your device. If you need a replacement adapter or cable to charge your Apple device, we recommend getting an Apple made accessory. Also non-genuine displays quite often have compromised visual quality and fail to work correctly. Screen repairs through iStore are performed by trusted experts who use genuine Apple parts.

Having non-genuine parts in your device may cause the device to become ineligible for service. If your iPhone, iPad or iPod has had a third party repair iStore may still be able to replace the entire unit for an out-of-warranty service fee.1

Have a question?

Contact the iStore service department

Repair Tracking

If you have booked in a product for service you may track the status of the repair by creating an account on iStore’s website with the same email address you provided during book-in or via the Mail-In forms. Please double check your repair documentation and If we have taken down your email address incorrectly please contact iStore before creating an account so we can ensure you can track the repair correctly. Once your account has been created all repair status updates can be tracked under the account section.

Create an account
Log in as a returning customer